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Security, GRC, IAM

Streamline Global Network Operations and Enhance Security for a Global, Top 10 Networking Leader 

Challenge

A leading US computer networking company, considered among the top 10 networking companies worldwide faced challenges in managing its global network and security support. 

  • Need for proactive monitoring of wired Ethernet networks, Wi-Fi, servers, and security systems like CCTV and sensors. 
  • Needed efficient coordination with IT business units for comprehensive NOC operations. 
  • Challenges in meeting SLAs, or even acknowledging alerts. Team resorted to escalation and multiple follow-up to resolve issues. 

Solution

VentureSoft built a dedicated global team and implemented a comprehensive NOC strategy, and: 

  • Deliver 24/7 monitoring and incident management powered by IronCloud and VentureSoft CloudAssist to proactively address issues and minimize downtime.
  • Design an ITIL-based framework tailored for operational needs. Ensure service consistency and process standardization across regions.
  • Integrate security and compliance measures to safeguard operations and adhere to regulations. 
  • Scaling support with a team of skilled NOC engineers to meet growing global demands. 

Outcome

Improved

network reliability through proactive monitoring and rapid incident resolution.

Increased

operational efficiency with ITIL-aligned workflows reducing response times.

Scalable

cost-effective global support tailored to the company’s expanding needs.