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Application Development & Experience Design

Modernizing Municipal Water Operations for a Top 10 US City to Boost Efficiency, Scalability and Enhance Experience

Challenge

A major municipal water provider, one of the top 10 cities in US, faced challenges modernizing operations due to outdated ERP and business applications, leading to poor operational efficiency, and user experience. 

  • Inefficient legacy systems on AS 400 and legacy RF Scanners limited operational effectiveness. 
  • Frequent hardware failures disrupted daily operations and caused costly delays. 
  • Poor system integration created silos and prevented real-time decision-making.

Solution

VentureSoft conducted an in-depth AS-IS study to map existing processes, identify inefficiencies, and highlight critical gaps in the system, laying the groundwork for 

  • Designed and implemented a modern SAP-enabled system integrated with RFID technology to enhance real-time tracking and streamline operations. 
  • Developed comprehensive functional specifications to guide development, testing, and production, ensuring smooth transitions at every stage. 
  • Upgraded the graphical user interface to improve usability, reduce hardware dependency, and boost overall productivity for end users. 

Outcome

Boosted

customer acquisition through innovative GenAI capabilities.

Enhanced

scalability and operational efficiency with modern cloud technologies.

Improved

system integration and expanded offerings.